Safety and Quality

At Poplar Bluff Regional Medical Center, we feel it is the responsibility of ALL STAFF to ensure that patients receive safe, quality care.

Concerns about quality of care or services at any PBRMC location held by patients, visitors, members of the public, physicians or staff have may be voiced in a variety of ways:

Patients, visitors or members of the public may express concerns about patient safety or care issues to any of the following:

  • Patient Advocate by contacting (573) 686-5870
  • The patient's immediate care provider

Or, if you feel the issue is not resolved you may contact any of the following agencies and voice your concerns:

You may write, call or email the Joint Commission at:

Office of Quality Monitoring, The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Phone: (800) 994-6610
Email: complaint@jointcommission.org

You may write or call the Missouri Department of Health and Senior Services at:

Missouri Department of Health and Senior Services
PO Box 570
Jefferson City, MO 65102
(800) 392-0210

Medicare Hotline: (800) 633-4227

Medical and clinical staff members are encouraged to utilize the internal chain of command to voice their concerns before utilizing any external resources, however all staff may contact external resources as desired.